Important update for the UK and Ireland: Your Clipper supplier is changing from 1st September. Click here for more information.

LP1_Impression_Update

From 1st September, Impression Europe will become your supplier for the Clipper range in the UK and Ireland

We want to let you know about an upcoming change to how we support you as a Clipper customer in the UK and Ireland. The products you know and trust will remain the same; the only change is your point of contact and ordering process.
Click here to read the FAQ page
Why is this changing?

This move will enable us to provide you with an even stronger level of service through a dedicated UK team based closer to you. Benefits include:

  • Shorter lead times.
  • Award-winning customer service from a dedicated local team.
  • More key account support on the ground, including increased visit frequency and faster responses to product training requests.
What stays the same?

Any orders placed with Clipper Interall up to and including 31 August will continue to be processed and delivered by Clipper as normal, invoices will be settled with Clipper Interall.

  • Invoicing, credit notes and returns relating to these orders will remain with us.
  • Your Clipper Interall team will continue to support you with anything relating to orders placed before the transition.

What changes from 1st September?

From 1st September:

  • Your current Clipper website login will no longer be active.
  • All new orders and enquiries should be placed with Impression Europe.
  • All new orders placed with Impression Europe will be payable to Impression Europe, please ensure your finance team request their updated banking details.
  • UK customers: The Clipper Interall domain www.clipperinterall.co.uk will be redirected to the Impression Europe website. Please note you will still need to place your orders directly with Impression Europe Ltd.
  • Ireland and Northern Ireland customers: As orders are placed through the .com website, we will not redirect the domain www.clipperinterall.com. Our Northern Ireland customers were only able to place orders through the EU website. We’re pleased to share that this has now changed — you can now place your orders directly through the UK office with Impression Europe, making the ordering process easier and more convenient.
Action required: Create your Impression Europe account

To ensure you can continue ordering without interruption, please create or activate your Impression Europe account before 1st September.

Impression Europe Ltd – UK Office

www.impressioneurope.co.uk/register

Impression Europe EU Direct – Ireland Office

www.impressioneuropedirect.com/register

Your new contact details from 1st September

UK

Customer Service: 01206 214481

Email: sales@impressioneurope.co.uk

Website: www.impressioneurope.co.uk

Ireland

Customer Service: +353 1669 8566

Email: sales@impressioneuropedirect.com

Website: www.impressioneuropedirect.com

Questions about the transition?

We will answer some of your questions through our FAQ. If you have any questions about orders placed before 1st September, or anything relating to the transition, please continue to contact your Customer Care Representative, Account Manager or Chia, your Country Sales Manager.

We have greatly valued being your supplier over the years and sincerely appreciate the trust you have placed in us. We are confident that Impression Europe will continue to provide you with the high level of service and support you expect.

Thank you for your continued support, we look forward to building the Clipper brand through this joint venture with Impression Europe.

View FAQ